neptune boat flooring Faq info Center
We’re here to help answer any questions you have. Below are some of the frequently asked questions we receive. If you don’t see your question listed, feel free to reach out and we’ll be happy to help.
NEPTUNE boat flooring Warranty faq
Thank you for choosing Neptune Boat Flooring Pty Ltd.
This FAQ outlines the terms and conditions of the warranties provided by Neptune Boat Flooring Pty Ltd (“Neptune”) to you in relation to the Neptune Trideck Flooring Product
Neptune warrants that the Product is free from defects in material or workmanship for a period of 36 months after purchase. Our 36 month warranty is exclusive to you and cannot be transferred to any secondary owner.
Neptune shall not, without our written consent, be responsible for any variation or extension to this Limited Warranty represented by any agent, employee, sub-contractor or other third party.
This warranty is subject to the Product being properly handled and installed by you and or your employees, servants or agents or otherwise in accordance with the Neptune Installation Best Practice Guidelines and does not cover any damage or malfunction directly or indirectly caused by, due to or resulting from misuse, abuse, negligence, accident, improper installation and maintenance, storage or normal wear and tear.
In addition to the above exclusions and limitations, this limited warranty does not cover:
- Any deformation, discolouration, fading or other damage to the Product.
- The adhesive backing and or failure of the adhesive on any surface.
- Improper installation of the Product by you and or your employees, servants or agents or otherwise.
- Any damage to the foam or substrate during the removal of the Product from any surface.
- Any damage caused by improper maintenance and or cleaning of the Product. Neptune recommends that you adhere to the cleaning instructions provided by us in order to ensure longevity of the Product.
- The environment, including but not limited to, exposure to extreme conditions such as heat (being temperatures in excess of 80°C), chemical or corrosive environments or prolonged sun exposure, which may result in colour fading.
- Light amplification which magnifies the damaging effects of the sun and may cause ‘sunburn’ and premature fading on any and all foam products. Light amplification typically occurs in the presence of highly reflective surfaces such as stainless steel, glass, gel coats and plastic toys. Extensive vertical walls are more prone to light amplification.
- Damage due to vermin, mould or other age-related causes.
You are responsible for ensuring that the Product is suitable and fit for the intended purpose and the proper preparation and installation of the Product in accordance with the Neptune Installation Best Practice Guidelines on a suitable surface.
You may void this Limited Warranty if you do not follow the specific instructions and recommendations regarding the storage, preparation, installation, use and cleaning and maintenance of the Product.
Neptune strongly recommends that:
- In the case of substrates, where the texture pattern is extremely rough or pronounced, you send Neptune photos or acquire samples for testing before installing the Product;
- The Product be installed beyond the edge of non-slip surfaces or moulded patterns to ensure an effective seal against salt water or dirt;
- You use only Neptune approved and trained installers,
in order to prevent voiding or having coverage excluded under this Limited Warranty.
(a) All express or implied warranties, representations, statements, terms and conditions relating to the Product or this Limited Warranty, not contained in this document, are excluded to the extent permitted by law.
(b) Nothing in this document excludes, restricts or modifies any condition, warranty, right or remedy implied or imposed by any statute or regulation which cannot lawfully be excluded, restricted or modified.
(c) If any condition or warranty is implied into this document under the Competition and Consumer Act 2010 (Cth) or any equivalent State or Territory legislation and cannot be excluded, the liability of Neptune for breach of the condition or warranty is limited to one or more of the following at Neptunes’ discretion:
(i) replacement of the Product or the supply of equivalent products;
(ii) repair of the Product;
(iii) payment of the cost of replacing the Product or acquiring equivalent products; or
(iv) payment of the cost of having the Product repaired.
(d) The maximum aggregate liability of Neptune under or in connection with this Limited
Warranty or its subject matter whether in contract, tort (including without limitation negligence), equity, under statute or on any other basis is limited to an amount equal to the replacement value of the Product.
To make a claim, please submit a completed warranty claim form and attach photos showing the damage together with a copy of the original purchase receipt. In order to obtain the form and submit your claim, please contact the following:
Neptune Boat Flooring Pty Ltd
Ph: (02) 9457 0174
Email: info@neptuneboatflooring.com
Click here to download the Buyer Acknowledgement Form. Please complete the form and return it to us via email (info@neptuneboatflooring.com.au).
We will then contact you to discuss further details of your order. Thank you for choosing Neptune Boat Flooring!
We look forward to providing you with the best quality marine-grade products and the highest level of customer service. If you have any questions or need any further assistance, please don’t hesitate to contact us. We are here to help!
Thank you for your business. We appreciate your trust in our company.
Best regards,
The Neptune Boat Flooring Team.
Cant find an answer? ask us
Returns & Exchanges faq
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Items sent back to us without first requesting a return will not be accepted.
Please note that if your country of residence is not Australia, shipping your goods may take longer than expected.
You can always contact us for any return questions at info@neptuneboatflooring.com.au.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@neptuneboatflooring.com.au. Please note that returns will need to be sent to the following address:
Unit 8, 4 Gundah Road, MOUNT KURING-GAI, NSW, 2080, Australia
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Contact us at info@neptuneboatflooring.com.au for questions related to refunds and returns. or head over to the contact page to get in touch alternative ways to talk about and refunds and returns
If you need to exchange a product from our website, the best way to get what you want is to return the item and make a separate purchase for the new item.
This process can be time-consuming, but it’s the fastest way to ensure you get what you want.
In order to be eligible for a return, your item must be in the same condition that you received it and must be unused and in its original packaging. You’ll also need the receipt or proof of purchase.
This process may take some time, but it’s the best way to get what you want from a store. Thanks for reading!
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@neptuneboatflooring.com.au.
Click here to view our Privacy Policy
Shipping & kit orders faq
We’re sorry to hear that you received damaged goods. Please let us know as soon as possible so that we can evaluate the issue and make it right.
We may be able to offer a refund, replacement, or other resolution, depending on the situation. Please note that certain types of items cannot be returned, such as custom products (such as special orders or personalized items).
We appreciate your understanding and hope to resolve the issue to your satisfaction. Thank you for shopping with us!
